Many companies have seen disruptions to their operations in 2023, including merchantry travel. Travelers have had to think on their feet, transpiration plans quickly, and deal with rising prices. But how much of an impact has this had on professionals virtually the world? Have various regions been unauthentic differently, and how are travelers dealing with the chaos?
We conducted an online survey of 4000 merchantry travelers from a range of month and industries, wideness four countries: the UK, the US, Spain, and Germany.
Below, we’ve gathered a few key findings from our merchantry travel survey to bring you new insights on the current state of employee travel.
Key Takeaways From Travelperk’s Merchantry Travel Unconnectedness Survey
- 79% of global merchantry travelers have experienced a travel disruption in 2023
- UK merchantry travelers report that they’ve been the most impacted by transportation strikes (28%), while weather-related disruptions like natural disasters and floods have mostly unauthentic American travelers (33%). US travelers are moreover the most unauthentic by visa issues compared to Europeans, with 17% stuff unauthentic by denied entry or elapsed visa processing.
- In all countries surveyed, 40% of all merchantry travelers reported stuff impacted by delays, and 1 in 4 merchantry travelers have faced cancellations in 2023
- An stereotype of 40% of travelers say they’re checking for travel updates increasingly commonly considering of the delays, while 35% say they now prefer to typesetting options with flexible receipt policies
- When things go wrong, 33% of global travelers would prefer to speak to a human consumer service representative
According to travelers, the top benefits of merchantry travel are exploring new places (44%) and developing new skills (43%)
Travelers Are Struggling To Find Options Within Their Upkeep
When asked what they find the most challenging well-nigh booking a merchantry trip, the highest percentage of travelers (34%) said they struggled to find travel options that weren’t too expensive or were within their budget. An spare 30% said it was difficult to find travel options to suit their schedule.
With inflation impacting merchantry travel prices, it’s no surprise that an increasing number of professionals are concerned well-nigh costs. Fortunately, airfares and hotel rates began to stabilize in the second quarter (Q2) of 2023, according to our data.
40% Of Travelers Have Been Unauthentic By Delays Of Increasingly Than One Hour In 2023, While Scrutinizingly A Quarter Have Been Unauthentic By Cancellations
Travel delays have been a serious problem in 2023. For example, airports in the US are experiencing record-high numbers of passengers and flights with no increase in topics to unbend them, equal to the US PIRG (Public Interest Research Group). Flight delays were moreover an issue in Europe, with 106.7 million air travelers unauthentic in the summer months alone, according to Aviation Direct.
These travel trends were borne out in our data, which showed that 40% of travelers wideness all countries experienced delays of increasingly than an hour in 2023. Moreover, 24% of travelers dealt with cancellations as well. These were particularly an issue in the UK, where 30% of travelers were unauthentic by cancellations.
Travelers Are Checking For Updates Increasingly Commonly And Booking Options With Flexible Receipt Policies
Travel disruptions are waffly the way people travel for work, as professionals do their weightier to stave stuff derailed by changes to their trip. 39% of all travelers surveyed report that they are checking for travel updates increasingly frequently, while 35% are now booking options with flexible receipt policies, and 34% are permitting increasingly travel time to get to their destination.
In the US, travelers were particularly likely to indulge increasingly travel time to get to their destination, with 43% reporting that they would do this. This makes sense, considering the upper number of travel delays well-expressed the US – 84% of US travelers experienced some form of travel disruption in 2023.
In Spain, the largest percentage of travelers said they were checking for travel updates increasingly commonly (41%), while the largest percentage of travelers in Germany (37%) said they were booking options with flexible receipt policies.
Most Travelers Prefer To Talk To A Human Consumer Service Representative
Across all four countries surveyed, travelers agree: The human touch is a key snooping for them when booking merchantry travel. When emergencies happen and travelers need to cancel or transpiration their booking, they’d prefer to have a real-life person to talk to.
33% of respondents said talking to a human consumer service representative by phone was their preferred option for making modifications. They said they’d rather do this than make changes online, via SMS, using a chatbot, or by speaking with someone at the airport.
